There're a lot of cloud website hosting suppliers out there, but many of them are resellers who have restricted resources, particularly when it comes to support. A way to distinguish them is the option to get in touch with the company over the phone. The level of support that you will have through this particular channel of communication may vary depending on the provider - several of them provide you with experienced telephone support, various others offer basic and customer support only because some matters are more time-consuming and it's much easier to be resolved with a trouble ticket, especially when the situation has to be escalated. Nonetheless, it is good to know that you could always contact your web hosting provider because there are plenty of small matters which can be taken care of easily and timely through a telephone call, not mentioning that you are able to get more details regarding the services even before you become a customer.
Phone Support in Cloud Website Hosting
If you choose to use one of our cloud website hosting packages, you will be able to get in touch with our support crew over the phone for 14 hrs a day. We will assist you in choosing the most suitable plan for your web sites because we realize that it's better to discuss such issues with a live person. In case you already own an account, we can assist you with any sales/billing questions and general issues, even with some technical matters which don't involve a lot of time or escalation to a system administrator since it'll be better to open a ticket for time-consuming issues and have the entire correspondence in one place. We have phone numbers in the United States, the United Kingdom and Australia, so you can call the one you prefer and talk with our representatives.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be sure that there is always someone to assist you when you have any queries about the semi-dedicated server plans that we supply. Whether you'd like to learn more about our plans, you have a billing issue or some general issue, you can just give us a call. Although some more technical troubles may require a support ticket to give time to our tech support crew to investigate, we're able to assist you with a number of tech questions on the phone as well, saving you precious time and efforts. Since we have data centers on three continents - in the U.S.A., the UK and Australia, we have local telephone lines in these countries as well. If you are in another country, we also have an international number where you're able to get in touch with us.